Privacy Policy
Last updated: August 25, 2026
ZenCarve ("we," "us," "our") respects your privacy. This policy explains what information we collect when you use zencarve.com (the "Site") and how we use, share, and protect it.
1. Information We Collect
- Order information: name, shipping address, billing address, email, phone number, and order details you provide at checkout.
- Payment information is handled directly by our payment processors (PayPal and Oceanpayment/AsiaBill). We do not store your full card details on our servers.
- Communication: messages you send us via email or site contact forms.
- Technical data: IP address, browser type, and pages visited, collected via cookies and analytics tools.
2. How We Use Your Information
- To process and ship your orders, and to provide order updates and tracking.
- To respond to your inquiries and provide customer support.
- To improve our products, Site, and shopping experience.
- To send marketing emails only if you opt in; you may unsubscribe at any time.
3. Cookies and Analytics
We use cookies and third-party analytics (e.g., Google Analytics 4, Meta Pixel, TikTok Pixel) to understand site usage and improve our marketing. You can disable cookies in your browser settings.
4. Third-Party Processors
We share necessary data with: Shopify (our platform), PayPal and Oceanpayment/AsiaBill (payments), shipping carriers (e.g., YunExpress, 4PX), and email/marketing providers. Each processor handles data under its own privacy policy.
5. Data Retention
We retain order information as long as necessary to fulfill orders, handle returns, and comply with legal and tax obligations.
6. Your Rights (GDPR and similar laws)
If you are in the EU, UK, or other regions with data-protection laws, you may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at support@zencarve.com.
7. International Transfer
Your information may be transferred to and processed in countries outside your residence (including China, where our products are made and shipped from). We take reasonable measures to protect it during transfer.
8. Contact
For privacy questions, email support@zencarve.com. ZenCarve is operated from Yueqing, China.
9. Changes
We may update this policy; the "Last updated" date above reflects the latest revision.