Refund & Return Policy
Last updated: August 25, 2026
We want you to love your ZenCarve piece. If something isn't right, here's how we handle returns and refunds.
1. Return Window
You may request a return within 14 days of receiving your item, provided it is unused, in its original condition, and in the original packaging.
2. Non-Returnable Items
- Custom, personalized, or engraved-to-order pieces are final sale and cannot be returned or exchanged once production has begun.
- Items damaged by improper handling, moisture, or prolonged direct sunlight after delivery.
3. Handmade & Natural Variations
Each piece is hand-carved from natural boxwood. Subtle differences in wood grain, color, tone, and minor dimensions are inherent to handmade natural materials and are not considered defects.
4. Damaged or Defective on Arrival
If your item arrives damaged or defective, contact us at support@zencarve.com within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund, including return shipping if applicable.
5. Return Shipping
For change-of-mind returns, the buyer is responsible for return shipping costs. For damaged/defective items, we cover return shipping.
6. Refund Processing
Approved refunds are issued to the original payment method within 5-10 business days of our receiving and inspecting the returned item.
7. How to Start a Return
Email support@zencarve.com with your order number and reason. We'll reply within 24 hours with return instructions.